100+ ARTISTS | 1,000+ ARTWORKS | WORLDWIDE DELIVERY

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CUSTOMERS FAQ

How do I place an order?

When you see an item you like, click on "Add To Cart" and continue shopping until you are ready to complete your purchase. Then click on “Go To Cart” from that page click on "Checkout" to confirm your quantity and items, and enter your name, address and shipping details then click on "Complete Order" to finish with payment details.

When and how will I receive my order confirmation?

Within 5-15 minutes of placing your order, you will receive an email confirming that Kulture Shop has received your order. You will receive a second email with tracking information when your order ships.

I’ve ordered something, can I add more things to my order?

Yes, of course! If you buy more products on the same day, we’ll ship them as part of the same order. They may or may not ship together in the same box, however.

What do I do if I made a mistake with my personal/shipping information? Can I update?

No worries, just contact us on e-mail or through call with the corrections and we’ll take care of the rest.

How do I check my order status?

Once your order has shipped, you will receive a shipping confirmation email and SMS so you can track your order (If a mobile number not provided at the time of order placement, you can add it to your order later also. Just log in to your account and add a mobile number to the order).

Whilst we make every effort to meet the timescale, during busy periods, deliveries might be a little longer. We apologise if this is the case, but we will do our best to get your order sent out as quickly as possible. If you’re having trouble tracking your order, please contact us!

What payment methods do you accept?

You can pay for your order by debit card, credit card (Amex, Diners, Mastercard, Maestro, Visa, Rupay) net banking, UPI, Paypal or COD (India Only) and wallets. For online transactions, card payments, we work with payment intermediary recognized for their commitment to information security, PayU. Through Paypal, the world leader in online payments, you can choose to make the payment by card, filling a simple registration, and you can use your balance of your own Paypal account in orders.

My payment card isn’t being accepted?

This might be because the information has not been entered correctly, but if you’ve checked all the entered information and it is definitely correct, you could try a different card, Paypal, or you can contact us via email/call and we’ll look into it for you. Sometimes it happens due to banks servers being down for upgrading etc.

Gift Cards?

Kulture Shop gift cards, exclusively for use on the site, is available in 5 values: ₹500, ₹1000, ₹2000, ₹5000 & ₹10000. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Gift Card can be redeemed online at www.kultureshop.in or at our stores. Gift Cards cannot be used to purchase other Gift Cards.

If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.

Gift Cards will expire after 6 months from the date of issue and any corresponding unused balance shall be forfeited thereafter.

Gift Cards cannot be redeemed for Cash or Credit.

You are solely responsible for the safety and security of the Gift Cards.

Gift Card number is confidential. In the event of any misuse of Gift Card due to loss of any such confidential details due to the fault of the purchaser, Kulture Shop shall not be responsible for the same and no refund can be issued.

Validity of Gift Cards cannot be extended, new Gift Cards cannot be provided against the expired/unused Gift Cards.

There is no fee or other charges associated with Gift Card purchase.

What shipping careers are used? Who will deliver my order?

Kulture Shop uses FedEx and UPS for most orders, to ensure that your products get to you quickly and without damage. 

Where do you ship to? International Shipping?

We ship pretty much everywhere! except North Korea. If your country is not listed in the drop down list of destinations at checkout, please get in touch for a custom quote via info@kultureshop.in. International shipping charges DO NOT INCLUDE the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.

How much is shipping charges?

Currently we have only one shipping mode for both India and International shipping. Shipping charges depends on the product weight and location. We have tried our best to provide economical shipping rates and partners who has better delivery network, faster delivery time and are trustworthy. It is important to emphasize that the total value of shipping includes in addition to freight, from the nearest collection center, packaging, handling, logistics and administrative costs.

How will my order be packaged?

The Kulture Shop packaging is designed to protect your order. We put extreme care in our shipping process and the way we wrap up each order. Invoice and payment information is not sent with your order. It is sent to the email address provided on the order. Past invoices can also be accessed directly from your account. Framed & Wrapped prints are boxed flat. Art/Canvas/Giclée Prints arrive rolled in a mailing tube. Other products are packaged in either tubes or flap pack protective bubble wrap envelope. If your order contains a few different products, they may be shipped as separate packages, which can arrive on different days.

Where will my order be produced?

Currently all our production happens in India and gets shipped worldwide.

Production, Shipping & Delivery Time?

Production - Each Kulture Shop art product is individually printed and assembled when you order it, so please allow 5-7 days manufacture time for your custom product. We will ship within 5-12 business days (depending on product) after the order is placed. This is the time of what is special and made exclusively for you!

Shipping & Delivery Time

1. Art/Canvas/Giclée Prints and Phone Cases are shipped within 4-5 business days & delivered within 10-12 business days in India and worldwide through FedEx/DHL. 

2. Framed/Wrapped Prints are shipped within 7-8 business days & delivered within 12-15 business days in India and worldwide through FedEx/DHL.   

3. All other products are shipped within 1-2 business days & delivered within 5-6 business days in India and worldwide through FedEx/DHL. 

Please allow extra time for your order to be processed during public holidays/peak season in India. Customs and courier service may also require extra time to work on the processing/delivery during peak season (e.g., Diwali, Christmas..etc.). Please also note that delays may occur as a result of pending payment authorisations sometimes. These delays are outside of Kulture Shop's control. In some countries, you may need to allow additional time for your local customs generally.

Can I change, cancel or return my order?

Kulture Shop makes each art product especially for you once you place an order. We start the production process as soon as you place your order. Each art product is uniquely produced. Due to the nature of our business, and orders being immediately forwarded for production, so it’s not possible to cancel orders as they could have already in process of manufacturing or manufactured or shipped for you that’s why Kulture Shop does not accept cancellations, returns or refunds. However you can cancel your order at any time within 2 hours of order placement. Contact us with your order number and we'll cancel it right away. After this time period all sales are final.

How do I exchange or replace a product?

Each product is hand checked by us to ensure you get the best! But sometimes the item(s), during shipment/processing, could get damaged or there would be an imperfection in them.

If the product you have received is damaged, defective or incorrect, has size issues in case of t-shirts, we will be more than happy to exchange or replace it. Please contact Kulture Shop within 7 days of order delivery for details on how to go about this process. As part of the replacement, you will be required to send the defective or wrong item back to us; the initial shipping cost is non-refundable.

1. For any exchange or replacement, inquiries must be presented in an email or phone call. Pls submit an inquiry online on mail or on call.

2. To be effective, your product(s) must be unused and in the same condition in which you received it, including the original packaging.

3. The steps to follow are to send an email to orders@kultureshop.in with the subject Exchange/Replacement indicating the following information:

I) Date of order with order number

II) Reason for the exchange/replacement

III) Photo of the product(s) to be exchanged/replaced.

4. Please note that if after 7 days have passed, we will no longer accept exchanges or replacements.

5. We will only accept exchanges and offer refunds if there is a defect in the quality of goods or if you have received the wrong item(s).

6. If you wish for a refund in above mentioned cases, the order value will be refunded to you once we have received the returned item back.

If the defect is due to mishandling on the part of the buyer, Kulture shop will not accept a return, exchange, or refund of the item. The prohibition only covers defective, or damaged goods. Kulture Shop has the right to decline returning or refunding. Please note that customers are responsible for the fees involved for returning items, unless stated otherwise. Please be aware that our office are in Mumbai, India, so if this request is placed out of our office hours, we will look into it as soon as we are available.

Can I use multiple discounts together?

Discount codes cannot be combined with other codes. Discount codes cannot be combined with items already on sale. Newsletter & social media discount codes are one use per customer.

Thank you for being our esteemed client. Now that you have your print, we want to ensure that you have all the information you need to keep your art safe and in great condition so that you can enjoy it for many years to come. Works of art on paper or canvas are by tendency fragile and the aging of a print is a natural chemical and biological process. Pls remember these works on paper or canvas are living, breathing things, and they need to be handled with care and framed properly, no matter how much you’re spending on it. It’s very worth it for the long-term value.

What are "Giclée Prints"?

Giclée prints provide better colour accuracy than other means of reproduction. This ink-jet process uses the highest archival quality paper and ink. The quality of the giclée print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.

Unpacking & Handling

Extra care must always be taken when unpacking and handling prints as they are highly prone to scratches and fingerprints. Removing the work from the provided packaging without gloves could cause irreparable damage to it, e.g. a visible fingerprint could leave a so-called “moon”. When handling your print, try and touch the paper as little as possible and avoid touching the image area entirely. Should you need to handle your print, use both hands and hold it by opposite corners, very gently, to avoid creasing. Always try to wash and dry your hands thoroughly before handling your print.

Mounting, Framing & Where To Hang

Good quality mounting and framing is one of the most effective methods of preserving and caring for works of art on paper. For framing acid-free aka pH neutral mat/mount, backing and tapes should be used. This is to avoid any moisture reaching print and damaging it. Consider UV glass/acrylic for protection against light. Acrylic aka plexiglass is also offered with UV light absorbers; it cannot break, is less expensive, causes no condensation and is largely non-reflecting. An important detail worth mentioning is that prints should not have any direct contact with the glass/acrylic so a window mat/mount or spacers should always be used to create distance between the surface of the print and the glass/acrylic.

Hang your prints away from very busy and possibly messy areas. Over time, prints can accumulate a thin layer of dust and pollutants, airborne grime from cooking oils, particles from smoking and insect specks. If there is a place to display prints away from these things, or where it will be somewhat less exposed, try to position it there. Dust your prints with a clean, soft rag occasionally to prevent dust buildup, do not use a cloth or any other material to remove the dust from the surface of the print. Don't use cleaning products or water! 

P.S. -Do not frame prints on canvas under glass/acrylic, because canvas needs to breathe, if it is framed under glass you may trap moisture inside the frame. Canvases experience small, subtle shifts over time due to mild atmospheric changes, so it is best to leave them without glass/acrylics to allow them to flow with these slight changes.

Trimming

Do never trim a print by cutting off its white margins or parts of it. Typically, these white margins are included intentionally by the artist during making the artwork and printing it. It’s essential for framing and also ensures the value of your print.

Environment

Light -All light fades print with time. The less amount of direct light, the less fading will occur. These prints are for Interior use only, therefore should not be hung exposed to direct or harsh sunlight. If exposed to extreme heat or sunlight over long periods of time, paper can become brittle and reach a point where it simply crumbles to the touch.

Temperature & Heat -Try to avoid subjecting your prints to extreme changes in atmosphere. Avoid excessive dryness, humidity, heat or cold. Don't hang prints near areas that get too hot or cold, like fireplaces, radiators, or air-conditioners. Warm or moist conditions accelerate deterioration and encourage mold growth and insect activity. Extreme temperature fluctuations cause expansion and contractions of paper and makes it uneven.

Humidity - Constant high humidity produces mold spores – a major cause in the deterioration of any paper and  also causes prints to wave or warp. A permanent low humidity can dry out paper and make it brittle. Don’t hang or store prints in damp areas with poor circulation. In Case if moisture collects or fungus develops, keep the frame in sunlight for 1 hour/ day for a week Or in the absence of sunlight use a hot air blower like hair drier for 10 minutes on low heat. 

P.S. - In coastal areas or hilly regions, if the walls are developing fungus due to humidity and moisture due to continuous rains, there are chances of fungus spreading to the frame. It would be wise to fix small rubber bush behind the frame on four corners so that there is no direct contact between the wall and the frame. It is always advisable to have print with glass frames in these areas. 

Proper Storage

If your print is not on display, the best way to keep it safe and looking great is to store it flat inside of a rigid folder where it can be protected from light, dirt and humidity while being stored. The best preservation for your art print is not to frame them, and keep them in cabinets, folders or collector boxes instead. Special metal cabinets for storing prints are expensive but best. Metal cabinets are better than wooden ones because metal has no chemical emissions. The prints should never be stored in a way that two prints are in direct contact with each other. Put each  print into a separate folder of acid-free paper and store them in a flat position.

Transportation

The transportation of prints requires excellent packaging. Your print can be transported flat or rolled depending on its size, Wrap your print well if you plan to transport it. Be sure to put a heavy piece of stiff cardboard over the front and back to protect it. Print should be fixed in a way to prevent sliding and rubbing against the packing materials – we suggest a soft wrapping paper/butter paper or very smooth, non-abrasive tissue . Then bubble wrap and place in a suitable heavy cardboard box. Not all prints can be rolled. If the paper is too thick and not pliable enough it might break. Be careful when you consider rolling print and take it out of the packaging immediately after it arrived at its destination. Leave enough space between the margins of the prints and the edge of the protecting boards. Remember: The secret of safe print transportation is to prevent the prints from sliding inside the package during transport. Rough handling can damage both the print and the frame so pack it securely.

Printing and color variations?

Due to the nature of screen to print resolution, please be aware that some color variations might occur.

What are "Giclée Prints"?

Giclée prints provide better colour accuracy than other means of reproduction. This ink-jet process uses the highest archival quality paper and ink. The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.

What types of material and framing options do you offer?

You can read everything about our art products here ART OPTIONS GUIDE.


Art Prints Care

To prevent fading or color distortion, it’s best to hang your paper print in a cool, dry space and out of direct sunlight.

Remove dust by using either compressed air or by brushing lightly with a soft, lint-free, microfiber cloth.

Never use water or cleaning products of any kind to clean your paper print, as they will cause the inks to fade / run. Framing is always a good option to protect art prints from dust, water damage, and tears.

Always handle your art print by its edges. Hold each side equally to avoid bends and dimples.

Never stack anything on top of your paper print.


Giclée (Archival) Prints & Canvas Prints Care

Giclée (Archival) and Canvas prints are extremely delicate, so avoid touching the print surface with bare hands as the moisture and oils from your skin can affect print quality. To avoid damage hold prints by the edge or were cotton gloves while holding them.

Be careful not to scuff or scratch the image side of the print.

Store prints properly; protect them from airborne contaminants, extreme light levels and high temperatures.

We strongly recommend frame with mount to protect your giclée (archival) or canvas print, fully.

When displaying prints in frames, mount them under glass to minimise exposure to humidity, cigarette smoke and atmospheric contaminants.

Avoid placing prints in bright sunlight. Don’t display prints outdoors.

Remove dust gently with a dry, soft, lint-free, microfiber cloth.

Never use water or cleaning products of any kind to clean your giclée (archival) or canvas print, as they will distort and/or fade the color of the inks.


T-Shirts Mens/Womens Care

Machine wash in cold/warm water, Use a mild detergent.

Do not bleach, Hang to dry or tumble dry on low/medium.

Do not iron or press design directly with heat.

Cushion Cover/Tote Bags/ Pouches Care

Machine wash separately in cold water on gentle cycle.

Keep close your zipper, Stick the zipper puller to the end.

Use a mild detergent, Do not bleach, Hang to dry or tumble dry on low.

Mugs/Coasters Care

Don’t use any type of harsh scrubbers, chemicals and solvents for cleaning. A wet or dry soft cloth with mild detergent is enough.

Mugs are dishwasher and microwave safe but for longer life of product we recommend hand-washing.

How can I save/wishlist my favorite products?

Simply click on the “♥” button in the top, left-hand corner of your favorite product on collection page or click “Add to Wishlist” and they’ll automatically be saved to your profile. To view your saved products click on your account/name. Saving products is just like building a wish list that you can reference for future purchases or share with friends and family.

I’ve forgotten my password, how do I reset it?

Not a problem. Head over to the login page (in top-right corner of the page) and click “Forget your password?” and follow the steps from there.

How do I unsubscribe?

You can unsubscribe from the newsletter via the link at the bottom of each newsletter.

ARTISTS FAQ

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